General terms for supplements Hemp Juice Company B.V.
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion right of withdrawal
Article 9 – The price
Article 10 – Compliance and warranty
Article 11 – Delivery and implementation
Article 12 – Payment
Article 13 – Complaints
Article 14 – Disputes
Article 15 – Additional or different terms
Article 1. Definitions
In these conditions apply:
Grace period: The period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person not acting in the exercise of profession or business and a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract relating to a range of products whose supply and / or purchase is spread over time
Durable medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period adequate to the purpose of the information and which allows the unchanged reproduction of the information stored;
Right of withdrawal: the ability for consumers to see within the waiting period of the contract;
Entrepreneur: the natural or legal person to offer consumers products at a distance;
Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication;
Technology for remote communication: means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.
Article 2. Identity of the entrepreneur
Hemp Juice Company BV
9665 JE, Oude Pekela
Registration no: 02333277
VAT no: NL852987730B01
E-mail: [email protected]
Article 3. Applicability
These general conditions apply to the sale on the supplements offered by Hemp Juice Company B.V. and hereby associated distance contract between the operator and the consumer. A referral is emphasized by our hand by consumers to own general terms for purchase.
Before the contract is concluded, the text of these general conditions to the consumer shall be made available electronically so that it can be stored by the consumer in a simple way on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that they will be sent free of charge, electronically or otherwise, at the request of the consumer.
Article 4. The offer
If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a true reflection of the products offered. Obvious errors or mistakes in the offer are not binding for the Entrepreneur.
Each offer shall contain such information as to be clear to the consumer as to what rights and obligations shall be attached to the acceptance of the offer. This shall include:
- the price including taxes;
- any costs from delivery;
- how the agreement will be achieved and what actions they require;
- whether to apply the right of withdrawal;
- the method of payment, delivery and performance of the contract;
- how the consumer, before the conclusion of the contract, can check information provided by him under the contract, and repair if necessary;
Article 5. The agreement
The agreement is subject to the provisions of paragraph 4, concluded at the time of acceptance of the offer by the consumer and compliance with the corresponding conditions. By placing an order, the buyer declares to be familiar and agree to these terms.
If the consumer has accepted the offer electronically, the entrepreneur will immediately acknowledge electronic receipt of acceptance of the offer. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.
If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety precautions.
The entrepreneur can – within the law – inform the consumers ability to meet its payment obligations, and of all those facts and factors that are important to a sound conclusion of the distance contract. If the entrepreneur under this investigation, was justified not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
The entrepreneur will provide the information on the website indicated below for the consumer:
a. contact point where consumers can lodge complaints.
b. the conditions under which and the manner in which the right of withdrawal consumer can be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
c. the details of these conditions include in Article 4 paragraph 3.
Article 6. Right of withdrawal
When purchasing products, the consumer can terminate the contract without giving any reason within 14 days. This period commences on the date of receipt of the product indicated by the consumer or in advance by the consumer and the entrepreneur announced representative.
During this period the consumer will treat the product and packaging. If he exercises his right of withdrawal does, he will return the product in its original condition and unopened packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Article 7. Costs in case of withdrawal
If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible within 14 days of receipt of the product if the package is unopened.
Article 8. Exclusion right of withdrawal
The entrepreneur can exclude the right of withdrawal from the consumer to the extent provided in paragraph 2. The exclusion of the right of withdrawal applies only if the entrepreneur clearly refers this in the offer, at least in time for the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products whose packaging has been opened and / or within the 14 days cooling-off period be returned.
Article 9. The Price
The mentioned prices of the products in the offer does include VAT.
Article 10. Compliance and warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also ensure that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert under the agreement against the entrepreneur.
Article 11. Delivery and implementation
The entrepreneur will take the greatest possible care when receiving and implementing orders for products.
The place of delivery is the address that the consumer makes known to the company.
Subject to what is stated in Article 4 of these terms and conditions, the company will execute accepted orders expeditiously within 14 days. Delivery times from products, not specified in stock, will only be informed on request. If delivery is delayed by our parcel service, so that we have no influence, we cannot be held responsible for this. If an order is not or only partially carried out, the consumer receives them no later than 14 days after he has placed the order, a message. The consumer in this case has the right to terminate the agreement without penalty.
In case of dissolution in accordance with the preceding paragraph, the entrepreneur refund the amount that consumers paid as soon as possible, but no later than 14 days after termination.
The risk of damage and / or loss of products rests upon the entrepreneur up to the moment of transfer of the parcel, or a pre-designated and to the entrepreneur announced representative, unless expressly agreed otherwise. Once the product is delivered, the risk is to the consumer
Article 12. Payment
The amounts must be paid by the consumer during the order process before the product is sent by the entrepreneur to the consumer.
The consumer has the duty to report inaccuracies in data supplied or specified payment immediately to the entrepreneur.
In case of default of the consumer, the entrepreneur subject to statutory limitations, the right to charge the reasonable costs incurred to the Consumer.
Article 13. Complaints
The entrepreneur has a well-publicized complaint and deals with complaints under this procedure.
Complaints about the implementation of the agreement must be made fully and clearly described within 5 working days, to the entrepreneur, after the consumer has found the defects.
Filing a complaint does not suspend the consumer’s obligation to pay.
Complaints will be processed within a period of 10 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will, within a period of 10 days, respond with a message with an indication to the consumer when he can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, this creates a dispute that is subject to the disputes settlement.
Article 14. Disputes
On agreements between the entrepreneur and the consumer, terms of Dutch law applies.
Article 15. Additional or different terms
Additional or of these terms and conditions, may not be to the detriment of consumers and should be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.